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Chill City SPA
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Chill City Spa regulations

  1. General provisions
  2. These "Regulations" for the use of Chill City Spa services define the general terms and conditions of the contract for the use of services provided by Chill City Spa - the rights and obligations of the parties, as well as the principles of personal data processing.
  3. Definitions:
  4. "SPA" - the Chill City SPA brand, owned by MoveCor Łukasz Korowaj with its registered office at ul. Wilczak 20f/12, 60-623 Poznań, NIP: 543-211-22-34
  5. "Price list" - the current price list containing prices of services, available on the website at www.chillcity.pl and in the "SPA" premises. The prices indicated in the price list are gross amounts in Polish zlotys. The price list also includes separate services, the prices of which will be individually determined after prior consultation with the "Client",
  6. "Agreement" - an agreement concluded between the "Client" and the "SPA." Making a reservation or prepayment by the "Customer" and its acceptance by "SPA" is equivalent to concluding a civil law contract for the provision of services by "SPA". Under the contract, the Customer is obliged to read these Regulations and accept them by checking the appropriate "check box" on the "SPA" website or signing a written version of the Regulations at the "SPA" premises,
  7. "Treatment" - defines a massage, cosmetic, cosmetology, physiotherapy or other treatment available in the current "SPA" offer,
  8. “Customer” – An adult natural person. The client may also be a minor over 13 years of age only with the written consent of the parent/legal guardian, however, in the case of such a person, the Treatment is performed in the presence of the parent/legal guardian, and in cases of not qualifying for the selected "Treatment", the SPA reserves the right to refuse to perform it,
  9. "Employee" - refers to an employee or associate of the SPA performing the "Treatment"
  10. "Documents" - necessary documentation classifying the "Client" to perform the procedure. As part of the documentation, the "Client" is obliged to complete:
  • "General Customer Card"
  • "Card dedicated to specific treatments" provided by the "SPA".
  1. "Promotion" - may refer to the price of a series of "Treatments" or a single "Treatment", as well as individual promotions for regular customers. Information about current promotions is available on the "SPA" website. "SPA" reserves that promotions, gift vouchers and other discounts do not add up.
  2. Payments
    1. The following forms of payment are accepted at "SPA":
    2. card payment,
    3. cash at the "SPA" cash register
    4. by bank transfer to the "SPA" account, and the Client is obliged to pay before starting the treatment. Payment by transfer is deemed to have been made on the day the required amount is credited to the "SPA" account.
  3. After making the payment, the Customer receives one of the documents confirming the payment, i.e. a receipt, a receipt with a Tax Identification Number or an invoice. If the Customer wishes to receive an invoice, he or she is obliged to send the invoice recipient's data in advance. If you wish to receive a receipt with the Tax Identification Number or an invoice for the receipt, the Customer is obliged to provide the Tax Identification Number before issuing the receipt.
  4. Treatment packages (passes) should be completed in accordance with the "Employee's" recommendations. The pass is valid for 3 months from the date of its purchase. After the validity period of the Voucher expires, all or part of the unused value is lost.
  5. Funds spent on "Treatments" or treatment packages are non-refundable, except in situations where the treatment is performed incorrectly.
  6. Before the "Client" begins the Treatment, the Client is obliged to submit a voluntary and informed declaration before the Treatment, according to which the "Client":
  7. has information about the procedure being performed, i.e. he or she knows the purpose of the procedure and the possible effects of its implementation,
  8. received an explanation of all issues related to the preparation and application of the selected treatment, and these explanations are clear and understandable to him and consistent with his expectations,
  9. he/she knows and understands issues related to contraindications to the procedure and possible side effects that may occur after its implementation, including effects inconsistent with expectations,
  10. is aware that the treatments in question are performed in accordance with the principle of due diligence and that they do not guarantee the achievement of reliable and visible results, in particular those fully consistent with the expectations of the "Client",
  11. will not claim the right to a refund of the price for the treatment performed if the selected treatment does not bring the intended result despite the SPA exercising due diligence,
  12. before starting the "Treatment", he took into account and presented to the "SPA" his health condition and will not proceed to perform the "Treatment" if, due to his health, the "Treatment" could have a negative impact on the life and health of the "Client", physical or mental comfort,
  13. made the decision to select and perform the "Procedure" consciously and voluntarily, taking into account his health condition and available medical and technical resources,
  14. consents to modifying the method of performing the procedure or even withdrawing from it if its continuation in accordance with the prescribed procedure could threaten the life or health of the "Client" or lead to effects contrary to the expected ones.
  15. "SPA" advises "Customers" to undergo standard medical examinations before using the "Treatment" to check their general health and the lack of medical contraindications to undergoing the treatment.

III. The method and scope of services provided

  1. Each time before starting the "Treatment", the "Employee" diagnoses the problem reported by the "Client". In order to properly perform the "Treatment" and obtain optimal results, the "Client" should submit reliable and truthful statements regarding contraindications to the "Treatment", his/her health condition and other data listed in the "Client's General Card", which is completed independently or with the help of the "Employee" before starting the "Treatment". The information included in the "Client Card" constitutes the basis for the decision to perform the procedure or to refuse it, post-treatment recommendations and to determine the risk of possible side effects in connection with the procedure.
  2. Before starting the procedure, each "Client" is familiarized with the contraindications to its performance and possible side effects that may occur after its completion, post-treatment recommendations and the effects possible to achieve in his individual case. In individual cases regarding special health issues or treatments requiring additional classifications, the "Employee" may ask for an additional written declaration or to complete a "Dedicated Card". If the "Client" does not express such consent, the "Employee" has the right to refuse to perform the "Treatment".
  3. The Client is obliged to familiarize himself/herself with the conditions and method of performing "Treatments" in accordance with the description available on the website at www.chillcity.pl
  4. Each "Client" should notify the "Employee" in charge of any change regarding contraindications in the treatment cycle that may affect the course and appropriate selection of the treatment.
  5. "SPA" recommends that the "Customer" when using a series of "Treatments" does not use treatments to the same extent as treatments carried out in the "SPA", in another SPA office. If the Client has undergone such treatments elsewhere, he or she is obliged to notify the "Employee" in charge of this fact in order to make a reliable assessment of the effects of the treatments performed in a series.
  6. During the "Treatments", the Client is obliged to remove all jewelry, and if he has it in the treatment area, in a place that is invisible and difficult to remove, he should immediately inform the "Employee" before the "Treatment" is performed.
  7. The "Employee" has the right to refuse to perform the treatment on a "Client" who is under the influence of alcohol or other substances that may affect the performance of the "Treatment", in particular the "Client's" perception.
  8. During and after the "Treatment", the "Client" is obliged to immediately notify the "Employee" performing the treatment about any deterioration of his or her well-being.
  9. If the "Client" is late for the scheduled treatment, the time of delay is deducted from the time for which it was booked. In justified cases approved by SPA, it may remain unchanged. "SPA" reserves the right to consider the service completed if the Customer cancels the treatment less than 12 hours (twelve hours) before the planned date or the Customer fails to show up for the planned visit without prior cancellation.
  10. The Client is obliged to arrive for the booked date of the "Treatment" no later than 5 minutes before the planned start of the "Treatment".
  11. After each Treatment, the "Client" receives recommendations for further skin care and recommended cosmetics that are intended to prolong and maintain the effects of the treatment. The "Client" can purchase the preparations recommended by the SPA "Employee" at the "SPA" or place an order for them (if a given product is not available at the "SPA").
    1. Important contraindications to the Treatment include:
    2. wounds, abrasions, cuts and cracks on the skin surface, disruption of skin continuity in the place where the procedure is planned,
    3. inflammation and allergies,
    4. precancerous conditions and skin cancer,
    5. infectious diseases – bacterial, viral, fungal and parasitic,
    6. allergy to any of the ingredients of the cosmetic used,
    7. febrile conditions.

Settlement of the deposit when booking services via the Booksy system

  1. The "Chill City SPA" salon informs about the need to make a prepayment of 25% of the minimum price for selected services in order to make a reservation via the BOOKSY application.
  2. To prepay a deposit in the BOOKSY application, you must connect your payment card during the first payment transaction so that the application can collect prepayments for services booked at the "Chill City SPA" SPA. Payments can also be made via BLIK
  3. The prepayment from the BOOKSY application is transferred directly to the "Chill City SPA" SPA company account. The "Chill City SPA" SPA employee is obliged to issue a receipt for the amount of the deposit paid via the BOOKSY application and keep it in the SPA until the visit booked by the client. It is then handed over to the client after the service has been completed.
  4. The amount of the deposit paid (prepayment via the BOOKSY application) will be deducted from the final invoice amount on the day of the service. The customer pays the difference after the service is completed in the form of cash or a payment card. Then he receives receipts: for the amount of the prepayment made via the BOOKSY application and for the amount paid for the service.
  5. The deposit (Prepayment) of BOOKSY is non-refundable in full (it is not returned to the Client) if the Client does not inform the SPA Employee about the absence or change of date (by phone or text message at 530 589 019) or informs about the absence later than 12 hours before the service. The deposit is then compensation for the reserved time which, in the absence of prior cancellation, will not be used by any other client.
  6. The "Chill City SPA" salon informs that it agrees to transfer the amount of the deposit paid to another Client or to another service date - just inform the SPA Employee no later than 12 hours before the date of the planned service about the need to transfer the deposit to another person (friend, family, etc.) or about the need to change the date of the service using the deposit paid via BOOKSY. In this case, the deposit will not be forfeited and another date for the payment of the deposit amount is set.
  7. The "Chill City SPA" salon informs that if a visit is canceled later than 12 hours before the planned visit time, the prepayment amount in the form of a BOOKSY deposit is non-refundable and constitutes compensation for the time lost by the "Chill City SPA" salon employee.
  8. The deposit paid is a form of confirmation of the reservation for a given date.

SPA operation

  1. "SPA" reserves the right to make ongoing changes to the offer available on the website at www.chillcity.pl and in the "SPA" premises, especially regarding its subject and price. It is impossible to change the scope of services and price to the detriment of a Customer who has previously purchased the service and the deadline for its use has not yet expired.
  2. Opening hours and SPA services are provided on the website at www.chillcity.pl. "SPA" reserves the right to extend opening and working hours in individual cases after receiving the prior consent of the "Employee" regarding the extension of working time.
  3. "SPA" sells Gift Vouchers, i.e. "Vouches" and "Gift Cards", valid for up to 6 months from the date of purchase. After this deadline, the contract between the "Client" and "SPA" expires, unless "SPA" decides otherwise. Separate regulations for "Gift Vouchers" are available on the "SPA" website at https://chillcity.pl/regulaminy/.
  4. A "customer" staying in the "SPA" area is obliged to turn off or silence the phone in order to ensure peace and relaxation for other "customers" - both in the waiting room and in the treatment room.
  5. It is strictly forbidden to consume alcohol, take narcotic drugs or similar substances in the SPA area, and smoking is strictly prohibited.
  6. The "SPA" is responsible for the outerwear only if it is left in the place indicated by the "SPA" staff. The client is obliged to take all valuables with him to the treatment room.

Rules for customer registration and service cancellation

  1. The "Client" may book a Treatment service:
  2. in person at the "SPA" at ul. Święta Marcin 67 in Poznań,
  3. By phone,
  4. by e-mail to the following e-mail address: biuro@chillcity.pl, however, in the case of a reservation via e-mail, its confirmation by "SPA" is required.
  5. Through the Booksy system at https://booksy.com/pl-pl/71098_chill-city-spa_masaz_15608_poznan?do=invite&_branch_match_id=1227200576505974861&utm_mediu m=merchant_customer_invite&_branch_referrer=H4sIAAAAAAAAA8soKSkottLXT07J0UvKz88urtRLzs%2FVD7B0SnQqj%2FAJd0wCANaGJ%2BsiAAAA
  1. The "client" has the right to cancel the booked treatment without financial consequences up to 12 hours before its date. If this deadline is not met, you will be charged a fee equal to the amount of the purchased "Treatment".
  2. "SPA" has the right to cancel or postpone the treatment to another date within 12 hours before the planned date of the "Treatment" or without observing this deadline, but only in random situations, the occurrence of which justifiably prevents the performance of the booked "Treatment".
  3. If the start date of the service is delayed due to the SPA's fault, the planned duration of the treatment does not change.
  4. "SPA" reserves the right to refuse to perform a "Treatment" if the "Client's" delay exceeds 20 minutes, also in the case of "Treatments" with gift vouchers, to charge the "Client" a contractual penalty in the amount of the price of the "Treatment" planned for a given day and to deduct the above-mentioned penalties from the Gift Voucher
  5. If you notice any irregularities in any form related to inappropriate behavior of SPA "Employees", you should immediately inform the receptionist or other employee.

Information clause regarding the protection of personal data

  1. In connection with the content of art. 13 section 1 and section 2 of the Regulation of the European Parliament and of the Council on personal data (OJ EU.L. of 2016, No. 119, page 1) (hereinafter referred to as: (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Regulation on the Protection "GDPR"), "SPA" informs about the method and purpose for which it processes personal data of "Customers", as well as about their rights arising from the regulations on the protection of personal data.
  2. The administrator of the "Customers'" personal data is MoveCor Łukasz Korowaj; address details: ul. Wilczak 20f/12, 60–623 Poznań, hereinafter referred to as the Administrator.
  3. Personal data of "Customers" are processed for the following purposes:
  4. Provision of services and sale of products offered by the Administrator - the legal basis for data processing is the performance of the contract (Article 6(1)(b) of the GDPR),
  5. arranging visits and notifications about upcoming visits (telephone, SMS, e-mail) - the legal basis for data processing is consent (Article 6(1)(a) of the GDPR),
  6. optional: marketing (promotions, vouchers, information about promotions) - the legal basis for data processing is the legitimate interest of the Administrator - marketing of own products and services (Article 6(1)(f) of the GDPR in connection with Article 10 of the Act on the provision of electronic services),
  7. consideration of complaints, investigation and defense in the event of mutual claims - the legal basis for data processing is the legitimate interest of the Administrator - (Article 6(1)(f) of the GDPR),
  8. fulfilling the legal obligation of the Administrator resulting from the provisions of tax and accounting law - (Article 6(1)(c) of the GDPR),
  9. assessment of the client's health condition in connection with with the planned Treatment - the legal basis is the Client's consent and performance of the contract (Article 9(2)(a) of the GDPR),
    1. Customers' personal data will be stored by "SPA" for the following period:
    2. in relation to data processed pursuant to Art. 6 section 1 letter b, c and f GDPR - for the duration of the contract, and after its expiry for the time resulting from applicable legal provisions, in particular with regard to pursuing claims and for the duration of storage of accounting books and tax documentation,
    3. in relation to data processed pursuant to Art. 6 section 1 letter f GDPR for marketing purposes - until an objection is raised,
    4. in relation to data processed on the basis of consent - until consent is withdrawn,
  10. "SPA" informs that "Customers" data may be transferred to entities that, based on appropriate contracts signed with MoveCor Łukasz Korowaj, process personal data for which "Spa" is the Administrator. "Customers" data will not be transferred outside the European Economic Area (including the European Union, Norway, Liechtenstein and Iceland).
  11. The person whose data is processed has the right to access his or her data and receive a copy of it, the right to rectify (correct) his or her data, the right to limit processing, the right to be forgotten, the right to object, the right to transfer data, the right to lodge a complaint with the President of the Personal Data Protection Office.
  12. With respect to data provided on the basis of consent, the "Customer" has the right to withdraw consent at any time, provided that the withdrawal of consent does not affect their effective processing before submitting the appropriate declaration.
  13. Providing data is voluntary, but necessary to provide the services provided by the SPA.
  14. Additional information regarding the principles of personal data processing is described in detail in the Privacy Policy adopted by "SPA".

VII. Contact with "SPA"

  1. The "Client" may contact the "SPA" in person, by e-mail at biuro@chillcity.plo and by phone at: +48 530 589 019
  2. The "Customer" can contact the "SPA" in person and by phone from Monday to Saturday from 10 a.m. to 8 p.m., and on Sunday from 10 a.m. to 3 p.m.

VIII. Complaint

  1. The "client" has the right to submit a complaint if, in his opinion, the treatment was performed in an unprofessional manner and inconsistent with the art required for performing this type of treatment. If you purchase defective goods at "SPA", you have the right to make a complaint about the purchased goods. The complaint will be considered within 14 business days from the date of its receipt. "SPA" will respond to such a complaint in writing.
  2. The complaint should contain such data as: information about the person filing the complaint, his contact details, date of service/purchase of goods, a detailed description of what the complaint concerns and the "Customer's" requests in connection with submitting the complaint.
  3. Final provisions
  4. Any disputes will first be resolved amicably.
  5. The Customer is obliged to read any other additional Regulations posted on the SPA website, not only regarding promotional campaigns and Gift Vouchers, but also the methods of performing a given service and contraindications to performing individual "Treatments".
  6. In matters not regulated in the Regulations, generally applicable provisions of Polish law shall apply.
  7. These regulations are valid from January 1, 2018. Any changes will be announced on the "SPA" website www.chillcity.pl